Saturday, January 20, 2018

Can You Verify...?

You're at the bank, or calling the cell phone provider to make some changes, the person on the other end says "Can you verify your ID number?" (or SSN, or any other piece of identifying information) - I have taken to responding with "Yes I can", then pausing. Sometimes adding, "Go ahead, tell me what you have there so I can verify it". Of course this confuses them. What is really happening is that they are verifying that you are who you say you are. They should probably say something like, please give me your ID number so that I can verify your identity. I am not verifying anything. I am giving out identifying information so that they can verify me!

The last time I posted something like this on Facebook I received a lot of responses purporting to educate me as to why a bank or online service company would need to verify who I am. Yes, thank you,  I know why they need this information, I am glad that banks don't freely give out my account information to just anyone. But that is not the point that I am making. (I am freshly amazed almost every day at how people answer questions other than the one that you asked, or respond to scenarios other than the one that you described). The point that I am making is that the request is inaccurately stated, not that the request for information is illicit!

I doubt that anyone will change their ways due to my irritation at the question, but for the time being I will be feigning ignorance at what I am being asked.

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